We have been the proud holders of an ‘Excellence Plus’ Product Data Excellence Award from the Book Industry Communication (BIC) for a few years now (and there are a few previous posts about our journey elsewhere on our blog!). While they may not be the most glamorous of awards to win, and are marked by a certificate arriving in the post, rather than an Oscar’s style ceremony, they are still very important. In short, they are the book industry’s way of certifying that we provide all the ‘behind the scenes’ information about our books to everyone in the industry, in a complete and timely manner.
This year, BIC extended their award scheme to include the new Supply Chain Excellence Award, alongside the Product Data Excellence Award. We are absolutely thrilled to have been awarded an Excellence award, one of only seven publishers in the UK to receive this award (seating ourselves alongside the likes of HarperCollins, Penguin Random House and Sage) and to be one of only two UK publishers using a third-party distributor to get this award. What an achievement for a small independent publisher!
The Supply Chain Award differs from the Product Excellence Award in that it focuses more on working processes, rather than on the books themselves. BIC describe winners of the award as ‘modern, technically-capable, efficient to do business with, and compliant with industry standards and practices…the best in their class for business efficiency, customer service, environmental concern and innovation.’
The questionnaire application itself was surprisingly easy, and future applicants shouldn’t be daunted by the 22-page form(!) nor the technical terms. It’s certainly simpler than it looks! For me, the tricky bit was getting the hang of the lingo…the publishing industry is full of its own wonderful list of acronyms and systems, so while most of the questions related to things that we already do, they often happen behind the scenes (and seamlessly) and I had to write to some of our partners to check how the systems work. In happy news, our distributor, NBN International, and the database company we use, Stison, were also among the tiny list of award winners in their categories. We are happy to be working together with such great partners, and it goes to show that sometimes in order to succeed, you need the support of top teams too.
We don’t like to blow our own trumpet, but we think that achieving this award demonstrates that not only are our books among the most exciting in our field, but that we too as a company rank among the best in the industry.