Publishing FAQs: Info Box Queries

17 August 2017

Every day we receive a wide variety of queries to our Info box. These come from all over the world from authors, customers, booksellers and more. In this post Alice provides answers to the most commonly asked questions.

Alice ready to answer all your queries

I want to order some books but I’ve forgotten my discount code/I don’t know how to use it!

You’ve come to the right place – I can check if you’re using the right code and correct it for you if not. In order to use your code you need to enter it exactly as you received it (capital letters and all), into the box titled ‘Promotion code’ when you get to the online checkout. Click the ‘Apply’ button and you should immediately see the discount applied.

I ordered a book and it hasn’t arrived, when will I receive it?

How long a book takes to be delivered varies depending on where it’s going. We have a rough guideline as to how long a book should take to reach certain parts of the world. For the UK, it should be with you in 5-7 days, Europe 2-3 weeks, USA and Canada 2 weeks and the rest of the world 2-3 weeks. If your book still hasn’t arrived after the estimated time, email us at info for more information. I’ll be able to look on our system to see if the book has been despatched and whether there were any issues along the way.

I ordered an inspection copy and now I want to adopt the book, how do I do this?

If you’ve already been in touch to request an inspection copy and are now hoping to adopt the book for your course, I will need a small amount of information for our records. Please let me know the name of your institution and the course you are running; how many students will be taking the course; the dates it will run and its level. If you originally received an ebook, I can then send you a hard copy for your desk and if you already have a hard copy, it is then yours to keep!

Can you provide me with a book in a format that is accessible for visually or print impaired students?

Absolutely. We are able to provide University Disability Support Services with an e-file that can be converted into a suitable format for visually or print impaired students. Just email the info box with the book that is required and I can sort this out for you.

You have changed your distributors, who are they now?

That’s right, we changed both our distributors last year, so any orders that you place on our website or at a conference will now go through our new distributors. For the UK, Europe and the rest of world, except as follows, our distributors are NBNi, who can be contacted on orders@nbninternational.com, and for the USA, Canada, Central and South America, it is NBN, who can be contacted on customercare@nbnbooks.com.

How can I get the latest book news?

If you’d like to be kept up to date with our latest releases and book news, you can sign up to our mailing list on our website or if you prefer, simply email me your name, email and address and I can add you to our mailing list myself. Be sure to let me know what you’re interested in (Language Arts/Tourism Studies/Creative Writing Studies/Translation Studies etc) and we’ll keep you informed with a relevant newsletter and mailings! Another great way to stay in touch is to check out our Twitter (MM and CVP) and Facebook (MM and CVP) accounts where we regularly post relevant news, new books and blog posts. And of course, you can also subscribe to get new posts from this blog straight to your inbox by signing up here.

I’m thinking about submitting a book proposal, how do I go about this?

Great! If you’re an author who hasn’t submitted a proposal with us before, you may not know that we have a set of guidelines for all authors to follow – this helps to make the process of considering your proposal as smooth as possible. At the bottom of that page you can find who to send your proposal to, or alternatively send it to the info box and I will ensure that it reaches the right person! If the proposal looks to be of interest to us, we will schedule it for discussion at our next in-house editorial meeting and if it is positively received, it will then be sent on to the appropriate academic editor of the book series or an external reviewer. You can find more information about the publishing process with us here.

Feel free to contact us with any queries you might have at info@channelviewpublications.com.


Why publish with us?

15 December 2015

With academic publishing becoming more competitive, we need to fight to keep our place among the larger publishers. We are proud of our independent status and of the values that we represent. This post gives a bit more detail about why authors should choose Multilingual Matters/Channel View Publications as their publisher.

The MM/CV team

The MM/CV team

We are a small, independent company wholly owned by our Managing Director, Tommi Grover, his brother Sami and the staff who work for Multilingual Matters/Channel View Publications. This means our publishing decisions are made by and for people with a knowledge of, and passion for, languages, multilingualism and tourism studies. We are free to publish books we believe in and to treat our authors, customers and staff with integrity, as ultimately we answer to people who care about the areas we publish in, rather than to people who are uninvolved in the day-to-day running of the company and are more concerned with profits.

Publishing with us is a positive choice to support an independent, ethical company, and a responsive, compassionate way of doing business. Publishing with us doesn’t mean you can expect ‘less’ than from a bigger publisher – in fact we’d suggest you should expect more from us:

  • Because our staff feel valued and cared for, they stay for a long time. So it’s highly likely you will deal with the same person from proposal to publication and beyond. All 7 of us are involved in the decision to publish every book, and so whoever you speak to will know about you, your book, and why it’s important.
  • We travel a lot (and we were off-setting our carbon footprint before it was fashionable). This means your books will be seen by people all over the world, and that our staff are at specialist conferences where they meet new authors and customers. In the past year our team of 7 has been to: New Zealand, Japan, the US (lots of times), Canada, France, Poland, Australia, Sweden, Lapland, Germany, Italy and several UK conferences (and this has been a quiet year on the conference front!).
  • We offer open access publishing; everything we publish is available as consumer ebooks; and we continue to publish as much as we can as affordable paperbacks.
  • We are proud of the help and support we offer authors publishing their first book: we have been doing this for years, and we do it because we believe in developing new talent and new ideas, not because we need manuscripts to pad out our publication program. Our first-time authors receive the same care and attention as their more experienced colleagues.
  • We are constantly looking out for new topics and ideas and we are pleased to be often the first publisher to take a risk in a new and emerging subject area.

We hope that you find this useful. If you would like further information about sending us a proposal please see the proposal guidelines on our website.

If you are still working on your PhD but think that you would like to rework it for a book then please see our notes on turning your PhD thesis into a book.


A-Z of Publishing: P is for…

31 August 2015

P is for ProposalsP is for Proposals. When we consider a potential work for publication, we ask the author(s) or editor(s) to send us a book proposal outlining the work to us. The book proposal is a really important document because it gives us information about the authors and the work itself, as well as details about the book’s structure, an idea of where it might fit with our other publications and how long it is expected to be. We discuss book proposals at our fortnightly editorial meeting and send successful proposals on to series editors. The process is pretty straightforward and we hope to be able to give potential authors some feedback on their proposed work pretty quickly, usually within just a couple of weeks. For more information just see our proposal guidelines.

This post is part of our ‘A-Z of Publishing’ series which we will be posting every Monday throughout the rest of 2015. You can search the blog for the rest of the series or subscribe to the blog to receive an email as soon as the next post is published by using the links on the right of the page.


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