Publishing FAQs: Info Box Queries

Every day we receive a wide variety of queries to our Info box. These come from all over the world from authors, customers, booksellers and more. In this post Alice provides answers to the most commonly asked questions.

Alice ready to answer all your queries

I want to order some books but I’ve forgotten my discount code/I don’t know how to use it!

You’ve come to the right place – I can check if you’re using the right code and correct it for you if not. In order to use your code you need to enter it exactly as you received it (capital letters and all), into the box titled ‘Promotion code’ when you get to the online checkout. Click the ‘Apply’ button and you should immediately see the discount applied.

I ordered a book and it hasn’t arrived, when will I receive it?

How long a book takes to be delivered varies depending on where it’s going. We have a rough guideline as to how long a book should take to reach certain parts of the world. For the UK, it should be with you in 5-7 days, Europe 2-3 weeks, USA and Canada 2 weeks and the rest of the world 2-3 weeks. If your book still hasn’t arrived after the estimated time, email us at info for more information. I’ll be able to look on our system to see if the book has been despatched and whether there were any issues along the way.

I ordered an inspection copy and now I want to adopt the book, how do I do this?

If you’ve already been in touch to request an inspection copy and are now hoping to adopt the book for your course, I will need a small amount of information for our records. Please let me know the name of your institution and the course you are running; how many students will be taking the course; the dates it will run and its level. If you originally received an ebook, I can then send you a hard copy for your desk and if you already have a hard copy, it is then yours to keep!

Can you provide me with a book in a format that is accessible for visually or print impaired students?

Absolutely. We are able to provide University Disability Support Services with an e-file that can be converted into a suitable format for visually or print impaired students. Just email the info box with the book that is required and I can sort this out for you.

You have changed your distributors, who are they now?

That’s right, we changed both our distributors last year, so any orders that you place on our website or at a conference will now go through our new distributors. For the UK, Europe and the rest of world, except as follows, our distributors are NBNi, who can be contacted on orders@nbninternational.com, and for the USA, Canada, Central and South America, it is NBN, who can be contacted on customercare@nbnbooks.com.

How can I get the latest book news?

If you’d like to be kept up to date with our latest releases and book news, you can sign up to our mailing list on our website or if you prefer, simply email me your name, email and address and I can add you to our mailing list myself. Be sure to let me know what you’re interested in (Language Arts/Tourism Studies/Creative Writing Studies/Translation Studies etc) and we’ll keep you informed with a relevant newsletter and mailings! Another great way to stay in touch is to check out our Twitter (MM and CVP) and Facebook (MM and CVP) accounts where we regularly post relevant news, new books and blog posts. And of course, you can also subscribe to get new posts from this blog straight to your inbox by signing up here.

I’m thinking about submitting a book proposal, how do I go about this?

Great! If you’re an author who hasn’t submitted a proposal with us before, you may not know that we have a set of guidelines for all authors to follow – this helps to make the process of considering your proposal as smooth as possible. At the bottom of that page you can find who to send your proposal to, or alternatively send it to the info box and I will ensure that it reaches the right person! If the proposal looks to be of interest to us, we will schedule it for discussion at our next in-house editorial meeting and if it is positively received, it will then be sent on to the appropriate academic editor of the book series or an external reviewer. You can find more information about the publishing process with us here.

Feel free to contact us with any queries you might have at info@channelviewpublications.com.

Behind the scenes at Channel View – how we deal with your daily enquiries

One of my responsibilities as Publishing Assistant at Channel View is to check and respond to all the many and various emails that come into our info box every day from people all over the world. It’s an important task, as the info box is often the first point of contact for our customers. As such, it’s the first thing on my to-do list when I arrive at my desk in the morning, and I monitor it regularly throughout the working day.

FloAll sorts of enquiries turn up in the info box, the most common being requests for inspection copies from academics looking for suitable texts for the courses they run. These arrive either directly from the individual or, more often, automatically via our website. I verify that the customer has provided the correct ISBN and check to see if their contact details are in our database (if not, I add them). I then pass on the request for action to our distributors – either Marston Book Services for the UK and the rest of the world, or the University of Toronto Press for North America. If the request is for an e-book inspection copy, I arrange for it to be sent to the customer myself on receipt of the email. This means customers often receive their e-inspection copy the same day!

We also frequently receive requests from University Disability Support Services all over the world for book formats that are accessible for visually or print impaired students. In these cases, the universities will be using our books as required texts for their students and it is the Disability Support Services’ job to obtain the e-file from us (something we are always happy to provide) for conversion into a suitable format for their students,.

Other common requests and queries include: booksellers asking for quotes; contacts wanting to be added to our mailing list or advising us of changes of address; prospective authors enquiring about the process for submitting book proposals; authors seeking to claim their author discount; questions about our website; order enquiries; and many more. I also forward some of the more specific requests (e.g. about permissions, conferences and review copies) to the appropriate person in the Channel View team – so, if you’re not sure who to send your message to, email us at info and I’ll make sure it reaches the right person!

These kinds of questions come up on a regular basis but sometimes we get more unusual enquiries.  Not long ago a message popped up from a publishing company in Denmark which was just starting to venture into books on bilingualism and had been hunting for one of our titles without success. Unfortunately the book in question was published in 1995 and had been out of print for quite some time! This sent me searching through our archive, where I eventually found what they were after. We only had the one archive copy of the book, so I couldn’t send it out but, as the company only needed a specific section of the book, I offered to scan the relevant pages and create a PDF for them, thereby reaching a successful conclusion to their search! We also recently received a request from BBC Scotland to be added to our mailing list and asking for our catalogue of new titles. Not a typical customer for us, but they were on the look-out for ‘new talent and idea collaborations’ and acknowledged that this can often be found in writers and the stories and subjects that interest them. Here’s hoping for a forthcoming documentary about Channel View!

If you have any queries, great or small, send us an email at info@channelviewpublications.com!

Flo