This month we published Domestic Workers Talk by Kellie Gonçalves and Anne Ambler Schluter. In this post the authors introduce the book and explain what inspired it.
This study of Shine (a multilingual cleaning company) was inspired by the dearth of sociolinguistic work carried out in domestic labor contexts and blue-collar workplaces more generally. As Kellie had close familial ties to Magda, Shine’s owner, we were able to gain access to all employees (migrant women who speak Portuguese and Spanish) and several of Shine’s Anglophone clients who reside in an upper-class suburb of New York City. As such, we were able to talk to the company owner (Magda), all of her employees and several clients in order to better understand how communication is achieved in a small private business where European Portuguese serves as the company internal language despite the company’s geographical location in the US, where English is the dominant language.
Our study had a strong ethnographic component to it meaning that we were also able to observe how the company hierarchy was structured and how daily business was carried out. As both Kellie and Anne are speakers of English, Portuguese and Spanish (at different levels), we were able to witness first-hand how different languages and different language varieties were valued, mixed, and used among domestic workers with different linguistic and cultural backgrounds.
At the same time, we were also able to observe the diverse, creative linguistic and embodied resources drawn on to facilitate communication among domestic workers and their Anglophone clients. Because Magda, the company owner, is a multilingual speaker, she often facilitated communication between her employees and clients thus serving as the main language broker of the company. This fact coupled with domestic workers’ ability to use both Portuguese and Spanish in Newark, NJ (where many domestic workers reside) diminished most domestic workers’ need and even motivation to learn English while simultaneously allowing Magda to control and micro-manage communication between her employees and clients. English was therefore not a prerequisite for employment at Shine.
Due to Magda’s professional background in finance, as well as her managerial and multilingual skills, we also investigated the complex power relations among her, her migrant female employees as well as her Anglophone clients. While we found Magda’s managerial style to be very direct and authoritative, she also had a very soft side to her with regard to both her employees and clients resulting in little turnover of her staff and a high demand for Shine’s cleaning services.
Overall, the book traces the story of Magda as a migrant domestic worker herself, who left Brazil in the 1970s to work as a live-in nanny for an upper-class Brazilian family in New Jersey up until the establishment of Shine in the mid 1980s. We collected data for this project beginning in 2011 until shortly before the book was published in order to provide readers with an accurate and up to date account of how Shine was created and successfully run until Magda’s retirement in 2019 shortly before the Covid-19 pandemic.
We believe our study adds to the growing body of research on language and domestic work by taking embodied sociolinguistics, posthumanism and emotional intelligence into account while simultaneously maintaining a critical perspective on multilingualism, the feminine gendered nature of domestic work as well as the inherent power relations between majority and minority language speakers, where issues of class, gender and citizenship prevail.
For more information about this book please see our website.
If you found this interesting, you might also like Exploring (Im)mobilities edited by Anna De Fina and Gerardo Mazzaferro.